00Built by PharmPro · 31 years in survey prep
Pass every survey. See the next lawsuit coming.
Almost every F-tag, lawsuit, and star-rating drop starts the same way — an incident logged late, or too thin to defend. PharmPro closes that gap in every building you run. Your staff talks; it writes the complete, survey-ready record.
See it90 seconds, in your nurse's own words
01The math
You already know where it hurts.
What a civil money penalty can run while a single deficiency sits open. A bad survey does that to a whole building at once.
What the average resident-fall lawsuit settles for. The case almost always turns on whether your documentation was complete and on time.
A health-inspection ding drops your rating, and your rating drives referrals. A lost star is empty beds — every month, in every building.
Your DON, buried in incident paperwork and the monthly QAPI scramble. Your most expensive nurse, doing clerical work.
Any one of these costs more than PharmPro — across every building you run, for a year. That's the whole pitch.
02What it does
One system, from the incident to the closed corrective action.
Your staff just talks.
From any phone or tablet, even at 2 a.m. No forms, no training, no "I’ll finish it later." Lauren asks the questions and writes the report — so it actually gets done, complete, the first time.
A record you can defend.
It runs the full investigation — contributing factors, who was notified and when, harm level — then locks it with a timestamp. When a surveyor or an attorney asks what happened, you have one clean answer.
Nothing dies in an inbox.
Every corrective action gets an owner, a due date, and a status — through review, approval, and close. You see what’s still open at a glance, not when the surveyor finds it for you.
QAPI prep stops being a fire drill.
One click gives you a formatted incident report or a full QAPI packet. The monthly committee meeting goes from an all-nighter to a download.
Fix it before it’s a tag.
It shows you the clusters — which hall, which shift, which cause keeps coming back — so you fix the root cause before it turns into an F-tag or a lawsuit.
03The payoff
One click. Hand it over. Done.
This is what comes out the other end — a survey-ready QAPI packet with the incident reports, investigations, the CAPA log, the trends, and the evidence, already assembled. No all-nighter before committee. No scrambling when the surveyor asks for it.
QAPI Packet
Q4 2024 · Building 7
04Start to finish
A 2 a.m. fall, handled.
The same incident every building deals with — done right, and ready long before anyone comes asking.
- 2:04 a.m.
An aide finds a resident on the floor. She opens PharmPro on the hall tablet and talks through it in under two minutes. It prompts her for everything that matters.
- 2:30 a.m.
The investigation is done — contributing factors, notifications, harm level. Nothing left blank, because the workflow won’t let it be.
- Next morning
Your DON reviews and approves. A corrective action is assigned to a named owner with a due date. Every step is timestamped.
- Survey day
The surveyor asks about falls. You hand over one complete record — and you already fixed the east-hall night-shift cluster the analytics flagged weeks ago.
05Why us
We don't guess at compliance. We do it for a living.
PharmPro is the software arm of a compliance firm that has walked 250+ facilities through survey at a 100% pass rate over 31 years. Other vendors sell you a tool and wish you luck. We took the playbook that already passes surveys and built it into a system you run in every building.
Put it in one building.
See what your DON says in a week. Twenty minutes to start — roll it out from there.